WHAT WE DO
Office work, handled. Not a task list you have to feed.
Four service pillars, built for trades & field-service businesses.
Delivered 100% remotely. One accountable partner.
Call answering
Included in every tier
You get a dedicated number that forwards from your existing line. It rings to a live person during covered hours. That person knows your prices, your service area, how far out you book, and what you will and will not do.
Calls get logged and tracked, so at the end of the week you can see what came in, what got booked, and what did not.
New customers get the intake questions asked properly the first time, so nobody has to call back for the address.
Each tier includes a monthly call allowance. Outpost covers 75 calls, Garrison covers 175, and Command handles priority volume inside your agreed scope. Your weekly report shows where you stand, so an overage is never a surprise.
For companies losing work to voicemail while everybody is on a job.
Invoicing and receivables
Included in Garrison and Command
Invoices created and sent on a schedule instead of on a Sunday. Outstanding balances chased on a written sequence that starts polite and gets firmer. Aging reported so you know what is actually owed and how old it is.
I do not take custody of your money. Payments go straight to your accounts. My part is creating, sending, and following up.
For companies where cash flow looks bad on paper and is fine in reality, because the billing is just late.
customer service, and reporting
Included in Command
Customer service handled and escalated to you only when it needs you. Monthly reporting on calls, bookings, estimates outstanding, and receivables aging.
For established companies who want to look at numbers instead of guessing.
Scheduling and dispatch
Jobs booked into whatever you are already running. Reschedules and cancellations handled without a call to you. Your crew's day laid out before it starts.
For companies where the calendar lives in the owner's head and a double-booking costs a whole afternoon.
Estimate follow-up
Every estimate gets followed up on a written schedule. Two days, one week, two weeks, whatever we agree on. You get told which quotes are still alive and which ones are dead, so you stop guessing and stop chasing the ones that were never going to close.
For anybody who has written a quote, sent it, and never found out what happened.
Email and calendar
Included in Garrison and Command
Your business inbox handled during covered hours. Customer questions answered inside the limits you set. Anything needing you gets flagged and sent the same day.
For anybody with four hundred unread emails and a bid buried in there somewhere.
Some things are not mine to take.
I will not manage your employees. That is your job, and handing it to somebody outside your company does not work no matter how the arrangement is written.
I will not quote a price that is not on the price list you gave me.
I will not commit your crew to something you did not agree to.
Every one of those has a line in your agreement with a dollar figure and a rule attached, set by you before I take the first call.
Frequently Asked Questions
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I hear that a lot. Most VA arrangements fail because you still have to remember to hand over the task, which means the work never actually leaves your head. I build the procedure and own it, so it happens on schedule whether or not you think about it. And your customers get a real person, not a script.
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No. An answering service takes a message. I book the job, follow up on the estimate, and send the invoice.
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You get billed for the extra calls at the rate in your tier and nothing gets cut off. Your weekly report shows the count as the month goes, so you see it coming. If you are running over every month, we should be talking about moving you up instead, because that ends up cheaper for you.
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Yes, wherever possible. Most of my clients are already on something and switching systems during onboarding is a bad idea.
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If you are the only person who knows how anything gets done, that is the problem this was built for. If you are still figuring out what to charge, it is early.
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Seven to five, Monday through Friday. Extended-hours coverage is an add-on.
2026
GARRISON OPERATIONS